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user_dr5v07
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Wednesday, February 5th, 2025 3:12 PM

Relocating outside line for construction

I’m doing an addition on my house and need to re-route the cable/internet line. The piping is already in from the electrician. Who do I need to contact to set that up?

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1 month ago

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XfinityPeterH

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1 month ago

 

user_dr5v07 Thanks for reaching out and asking for our help. There are a few options. One we can send a tech out to see about moving it or two you or your construction team can also move the cable if you desire. Let us know if you need help. We are here for you. 

 

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user_dr5v07

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1 month ago

Thanks! Is there a cost associated with a tech relocating it? What is the lead time for an appointment? 

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XfinityChelseaB

Official Employee

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1.5K Messages

@user_dr5v07, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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