Visitor
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1 Message
Relocate Coax Cable
Hello,
I’ve recently moved into a new place and signed up for service. The only coax I’ve seen in the house is in an inconvenient space and is ran through the floor, no wall plate or anything. I’d like to relocate the gateway to a nearby bedroom. Any help with this?
EG
Expert
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117.2K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.1K Messages
3 hours ago
Hey @user_wp7nn1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your coax connection. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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