Relocate Aerial Line

Hello, @user_jr457a! Thank you for visiting the Xfinity Community Forum and leaving comments with you similar concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to help! We're great to work with here because we have ways of escalating such concerns, as necessary, to the proper teams. And it would be my pleasure to take a closer look at things with you today :) We've converted your latest comment to its own post to ensure swift handling of your particular account, so thanks for waiting. Could you please send our team a direct message to continue?

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• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
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• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!