Visitor
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1 Message
Reissuing of expired gift card (never used)
Hello,
I am requesting assistance with a promotional gift card that I received as a new customer with Xfinity. I have a virtual card that recently expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance?
Thanks!
XfinityJeniece
Official Employee
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3.7K Messages
10 hours ago
Hey there, @KMabel89, thanks for reaching out through Xfinity Forums regarding your gift card. We would be happy to help with the card so you can use the balance. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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