Hi there, @drtine! Thanks for reaching out to us here on the Community Forum. We would be happy to help with your gift card issue! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address as well as the card amount. Thanks!
Hello @drtine, we did respond to you in a DM asking for a code to access your account. Please reply to that DM as we haven't heard back from you in over 7 days. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityFrank
Official Employee
•
944 Messages
3 months ago
Hi there, @drtine! Thanks for reaching out to us here on the Community Forum. We would be happy to help with your gift card issue! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address as well as the card amount. Thanks!
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