drtine's profile

Visitor

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2 Messages

Tuesday, July 2nd, 2024 6:20 PM

Reissue expired gift card please

Didn't realize this expired, but it has. Would like reissued please.

Thank you.

Accepted Solution

Official Employee

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780 Messages

12 days ago

Hi there, @drtine! Thanks for reaching out to us here on the Community Forum. We would be happy to help with your gift card issue! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address as well as the card amount. Thanks! 

Visitor

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2 Messages

I sent the info per your instructions. Didn't get any confirmation so I guess I'm supposed to just wait and see if the replacement arrives. Thank you.

Official Employee

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1K Messages

Hello @drtine, we did respond to you in a DM asking for a code to access your account. Please reply to that DM as we haven't heard back from you in over 7 days. Thank you! 

I am an Official Xfinity Employee.
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