Visitor
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2 Messages
Reissuance of expired gift card (never used)
Hello,
I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer.
I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I can utilize the balance?
Thank you
XfinityJustinM
Official Employee
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469 Messages
1 month ago
Good question, @user_hjxops. Typically, unused funds are forfeited after the expiration date of the card. You can find more specefic details about our gift card offerings by visiting our FAQs about prepaid card offers. With that being said, our incentive team has helped us in the past getting a new card reissued! We can reach out to them on your behalf. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinitySara
Official Employee
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2.2K Messages
1 day ago
@user_hjxops - Thank you so much for giving our team the chance to help! Not only did our escalation result in a new gift card being sent out to you, we were able to repackage your plan into something more suitable for your household/budget going forward. That's wonderful! And it was very nice to work with you. We appreciate your patience and your time, and I encourage you to create a new post should any other questions or concerns ever arise down the road. In the meantime, enjoy your service (as well as the gift card), and take care!
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XfinityBenny
Official Employee
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1.3K Messages
17 hours ago
@user_hjxops Thanks for following up and confirming you got a replacement with our help. We appreciate it a ton, and that you counted on the community here.
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