Visitor
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1 Message
Reimbursement for property damage expense caused by Comcast/Xfinity contractor
Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compensation for additional irrigation to support the new sod. The request was denied from the contractor. I am requesting Xfinity to make the situation correct and compensate for the additional water usage to support the new sod..
XfinityJeniece
Official Employee
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3.5K Messages
5 hours ago
Hey there, @pws3556, thanks for reaching out through Xfinity Forums regarding your property damage. We would be happy to look into the claim. I understand wanting to get these issues with your yard resolved. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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