Reimbursement for property damage expense caused by Comcast/Xfinity contractor

Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compensation for additional irrigation to support the new sod. The request was denied from the contractor. I am requesting Xfinity to make the situation correct and compensate for the additional water usage to support the new sod..

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XfinityJeniece

Official Employee

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3.6K Messages

2 months ago

Hey there, @pws3556, thanks for reaching out through Xfinity Forums regarding your property damage. We would be happy to look into the claim. I understand wanting to get these issues with your yard resolved. Can you please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_k4alx6

Visitor

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1 Message

@XfinityJeniece What is the status of my request?

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11 days ago

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XfinityAlfonso

Official Employee

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2.2K Messages

Hello user_k4alx6 thank you so much for following up on your initial post. As we did not hear from you 1-1, we cannot provide any additional details at this time. We'd love to look into this for you further and provide any additional solutions possible, but from the sounds of this the property damage claim was processed and submitted back in October(date of the Original Post)

To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.

You can also use our Direct Messaging link onc signed in as well.

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