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user_8k4hd7
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8 Messages

Friday, January 12th, 2024 9:50 PM

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Regional Manager

I asked for the Regional Manager's info and was told no. Then I was told they don't know it. Then I was told to use Google and if I don't know how, i could take a class at the college to learn the internet. SO RUDE, in a nice voice. Really did NOT help the customer at all. What is wrong with these people, who claims not to know the managers info.

Question

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Updated 

1 year ago

225

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XfinityKatie

Official Employee

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744 Messages

1 year ago

Hello @user_8k4hd7 we hate to hear that this has been your experience with us and your feedback on this experience is crucial for us to help address this! Was this something that happened in store, or were you over the phone? Typically, we do not provide contact details for higher managers since they are meant to help manage teams and only assist with escalated customer situations when needed. Our frontline agents and supervisors are all more than capable of assisting you with any issues you may have, and our team is here to help as well! Can you please go into more detail on what you needed assistance with to require speaking to someone higher up?

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user_8k4hd7

8 Messages

@XfinityKatie​ I was in the store, as I had to make 2 appointments for the same day, with no resolution. Condescension was what I received. Even after asking for store manager I was lied to and another associate pretended to be assistant manager, then said she was just an associate.

EDIT [personal information] at State College PA store

(edited)

1 year ago

0

XfinityDena

Official Employee

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3.2K Messages

@user_8k4hd7 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_8k4hd7

8 Messages

1 year ago

Why won't the employee at this store in State College PA give their regional managers name. They say they don't know it. They LIE all the time. They must only hire the uneducated pushy type that don't listen to the customers who they work for. Without customers you would have no business. Management is a joke at this place.  I will copy and send this to everyone I know.

Note: This comment was created from a merged conversation originally titled Customer service

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EG

Expert

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110.4K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

user_8k4hd7

8 Messages

I cannot find anyone who can actually help, so I will post this everywhere I can find

1 year ago

0

XfinityDena

Official Employee

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3.2K Messages

@user_8k4hd7 Having an appointment cancelled can be frustrating and for that I am sorry this happened to you. Our service centers do take walk ins at anytime during business hours and our team will be happy to help if you cannot wait until 2:30 pm. I will follow up on the new appointment time with you to confirm you were assisted. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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