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swrop1
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Wednesday, March 8th, 2023 8:46 PM

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Re:Getting [Edited: Language]

​How is it I have we been with Xfinity/Comcast for almost 20 years and I am being offered the same rate/speeds I have had for the past 2 years, yet somebody new is offered 800 mpbs for $15 less a month and $75 gift card? This is ridiculous. If I want that same rate it's $70. Even bettr I can leave after 90 days and come back for that same new person offer? This after I told them I can get Frontier gigabit for $60 a month for 3 years and a $250 Visa card. And they still said sorry that's the best we can do, even after 20 years? This is some bad business . I'm tired of getting [Edited: Language] from Xfinity. ​

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2 years ago

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Accepted Solution

CCJosh

New Problem Solver

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452 Messages

2 years ago

Thank you for taking the time to reach out to our community, @swrop1. As a consumer, I totally understand how you feel about this situation and I am here to help you with your account and look into what offers we have that will meet your needs. If you could please send us a Direct Message, my team and I would be happy to help!

 

To send a Direct Message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or  https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it




 

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