REGARDING MY REMAIN BALANCE

I have read so many complaints about Comcast taking money from so many accounts without authorization and I’m not understanding how this is happening to so many people and nothing is being done about it… it has happened to me as well and I have been on the phone with customer service for 6 hours at a time tying to fix my situation a situation that they have caused but refuse to take responsibility …Comcast has taken over

40,000 out of my bank account and it shows on my Comcast account where it was taken out but they keep saying they have put it back in my account which doesn’t show on my bank account… I had to open another account with my bank to make sue it didn’t keep happening and now they want me to wait 15 days and I been going threw this all of last 3 months and I don’t know if I should

continue service regarding that no one gives a call no one wants to help I don’t know

Responses

M

montyk1

8 Messages

1 year ago

[EDIT: All Caps] This needs to be seen by your CEO or I am cutting services and working with my lawyer I deleted a whole bank because of Xfinity

(edited)

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XfinityMarcos

Official Employee

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2.4K Messages

Hello @montykarim, thank you for coming to our forum for help with your account balance. I'm the one who manages the finances and bills in my home, so I can certainly understand how frustrating this could be. 40,000 is certainly an amount that's hard to miss, so I can appreciate the urgency on this. I'd love a chance to work with you and help get to the bottom of your balance. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Considering the situation, I'd be upset as well, but please refrain from using all caps in the future. You can review our Forum Guidelines to make sure we're keeping our forum a welcome resource.

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1 year ago

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EG

Expert

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111K Messages

1 year ago

The concern is not "Home Security / Rules And Automations" help related.... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

montyk1

REGARDING MY REMAIN BALANCE

montyk1

XfinityMarcos

EG

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