Visitor
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2 Messages
Regarding issue with transferring to new address
Hi
I just transferred to my new address. Before transfer to this new address, Xfinity told me that it will free transfer and I don't need to pay anything extra. But now Xfinity charging $100 for this transfer which I unfair
Also, Xfinity increase my monthly bill from $ 25 to $40 at this new address
XfinityJanelle
Official Employee
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1.6K Messages
2 days ago
Hey @user_4q2amy , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the transfer of service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_4q2amy
Visitor
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2 Messages
2 days ago
How to send direct message
I am not seeing any direct message icon
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