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user_m5558j
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Visitor

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Thursday, July 30th, 2026 10:20 PM

Refund

My husband and I reruns a cellphone on a February 11th and we haven’t received the refund, the costumer service is horrible . They always said to us we will be getting the refund within 24 hours and never happened. Is almost 6 months and nothing , I am very frustrated with xfinity. Horrible customer service. I have asked for an email as well so I can have prove of the calls to take them to court for small claims since I don’t know what else to do to get my money 

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6 hours ago

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XfinityCliff

Official Employee

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457 Messages

6 hours ago

Hello, @user_m5558j and thank you for sharing your experience on our Xfinity Community forums.


Waiting nearly six months for a refund, especially after being repeatedly told it would be processed within 24 hours, would be understandably upsetting and frustrating.

So we can take a closer look into the status of the refund and review what has occurred, please send us a Direct Message* with your full name and service address.

We'll be happy to assist with providing clarity regarding your concern.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514


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