Visitor
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3 Messages
Refund
I have been on the phone for hours over the last two months and all I get are people who barely speak English and make these promises but never give the credit. I was charged for MLB on my May 1, 2026 bill $149.99 plus taxes. I never ordered this product nor do I have it. I have loads of documentation of how many people I have chatted with and they are NOT professional and they do nothing but LIE. It is FRAUD FRAUD FRAUD to bill customers but you all continue to get by with it. How many customers especially seniors do you all steal from daily. Truly unprofessional. I want a call back from an English speaking representative from your company before I go the lawyer route.
I recorded my last conversation where I was told on 05-22-2026 from both Anurag and Ariva that the credit would be on this upcoming bill. Today you fraudulently billed my account for $259.16 which does not include any credits. I have spent countless hours on this but am not only representing myself but the many others you steal from. Unbelievable that you run a business like this.
[Edited: "Personal Information"]
XfinityJorge
Official Employee
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3.1K Messages
10 hours ago
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_dhesvi
Visitor
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3 Messages
6 hours ago
[Edited: "Personal Information"]
I am asking that someone from your corporate office call me. I have been trying to get FRAUD charge on my May 1st bill taken care of for $149.99 plus taxes along with credit for being out of service as well. I have put hours into this and been told over and over the credits have been issued. I have complete documentation and I am willing to go to court if needed. How many other customers are being frauded?
(edited)
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