Refund

Hi there, @user_dhesvi I completely understand your frustration, and I’m truly sorry for the time and effort you’ve had to put into this. This is never the experience we want for you. I definitely want to help make sure this is fully addressed. I understand you’re requesting a call from our corporate office regarding the disputed $149.99 charge from your May 1st bill, as well as credits for the time you were without service. I also see how concerning it is to have been told multiple times that credits were issued without resolution. While we’re on a public forum and want to protect your privacy, please send us a direct message with your full first and last name along with your full service address. From there, we’ll make sure your case is thoroughly reviewed and escalated to the appropriate team for follow-up. We truly appreciate you bringing this to our attention and giving us the opportunity to make this right.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

[Edited: "Personal Information"]

This is for Richard...

@user_dhesvi​ 

You keep posting personal identifying information in a public forum, something you really don't want to do.

Follow Richard's instructions to send a direct message which is a private area so that he can get your information and details.

Click on the

 in the upper right corner in order to send that direct message.