Visitor
•
2 Messages
Refund
I’m very upset and will cancel my Comcast services. On 10/9 my wife and I drove through Canada for 6 hours. She accumulated $541 of international charges as she scrolled social media. Upon learning of this, I contacted customer service and after a supervisor was called in was informed the charges would be reversed. Today, upon finding the charges reappearing, I again contacted customer service and was told that the charges would not be reversed and the prior service rep/supervisor were wrong.
XfinityArmand
Official Employee
•
2.4K Messages
3 hours ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_5e0b59! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to one of the best teams to address your service concerns. So that we can get started, please feel free to send us a private message with your details, and we will take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0