3 Messages
Refund
I was promised a refund for $49.28 after doing a line to line transfer from one xfinity account to another xfinity account and still being charged for both accounts. I don’t know why this refund hasn’t been issued yet or why I was told it would be.
XfinityJoe
Official Employee
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769 Messages
2 years ago
@user_nihny6 we would be happy to look into this for you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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XfinityJoe
Official Employee
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769 Messages
2 years ago
Thank you, [Edit: Name] To move forward, I would need to verify the account. To that end, I can either send a text message with a verification code to the primary phone number on file. If your primary phone number on the account is not capable of receiving text messages, I can send an email with a verification code to the primary email on file. Which method works best for you?
(edited)
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