J

Sunday, April 7th, 2024 3:26 AM

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Refund Visa Expired

I was issued a refund on a Visa card and it expired before I ever got to use it. Is there any way to get a new one sent to me?

Official Employee

 • 

2.1K Messages

1 year ago

Thank you for reaching out to us @Jrbamba92! Unfortunately, visa gift cards that have had any amount used cannot be reissued once expired.

2 Messages

I never used the card. How would I go about getting it reissued? 

(edited)

Official Employee

 • 

1.8K Messages

Hey @Jrbamba92,

 

Thank you for visiting our official Xfinity Forums Community support page. While we would be unable to make the decision, I recommend reaching out to our Value Fulfillment Team by visiting our Xfinity Incentive Tracker Contact Us page. They will be the ones who can determine if a new card can be re-issued. 

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