Thu, Aug 4, 2022 12:14 AM
I have a balance on my account I would like refunded. Could you please enable the direct message here so I can proceed? (Took a while to figure out that I need to make a post in order to enable direct message).
4 months ago
Welcome to our community forum, @user_959600! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to make sure the refund is sent to you.
Thanks Emily!!!! You rock
@user_959600 You're so very welcome! It's truly our pleasure to help you out!