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Visitor

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2 Messages

Thu, Aug 4, 2022 12:14 AM

refund request

I have a balance on my account I would like refunded.  Could you please enable the direct message here so I can proceed?  (Took a while to figure out that I need to make a post in order to enable direct message). 

Accepted Solution

Official Employee

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766 Messages

4 months ago

Welcome to our community forum, @user_959600! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to make sure the refund is sent to you. 

Visitor

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2 Messages

4 months ago

Thanks Emily!!!!  You rock

Official Employee

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500 Messages

@user_959600 You're so very welcome! It's truly our pleasure to help you out! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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