Refund overpayment

I made 2 payments instead of one?

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XfinityAirelle

Official Employee

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2.9K Messages

10 days ago

@user_qi611q Hi there! Our team would be ahppy to assist you with this concern. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_qi611q

Visitor

•

4 Messages

Can I get a refund of overpayment?

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6 hours ago

0

XfinityDuron

Official Employee

•

165 Messages

Hello @user_qi611q I will be happy to assist. Would you please send the name and address to the account you need refunded in a direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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6 hours ago

0

Customer Service

user_qi611q

Refund overpayment

XfinityAirelle

user_qi611q

XfinityDuron

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