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momof3nanaof9
1st Topic

4 Messages

Wednesday, January 15th, 2025 3:19 PM

Refund not received

My account was closed November 26, 2024. A payment was taken out of my account for the next month bill because xfinity charge a month in advance. I have called several times to customer service and I am getting the same response that I have to wait 15 days for a refund. 1st date I was told was January 6, 2025, then it would be expedited January 10, 2025, then wait another 15 days. All I want is my refund, I cannot afford to give 99.00

Question

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Updated 

5 months ago

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XfinityAirelle

Official Employee

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2.6K Messages

5 months ago

 

momof3nanaof9 We completely understand your frustration regarding the refund delay, and we apologize for the inconvenience you've experienced. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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momof3nanaof9

4 Messages

Good morning, I do not see a bell at the top of the page.

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5 months ago

0

XfinityAirelle

Official Employee

 • 

2.6K Messages

@momof3nanaof9  Please do not create duplicate posts. We will assist you via this thread. Are you using a mobile device to access our forum, or a desktop computer? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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momof3nanaof9

4 Messages

I am using a mobile device.

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5 months ago

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XfinityThomasA

Official Employee

 • 

2.4K Messages

Let's take a closer look together, momof3nanaof9. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

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