Visitor
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1 Message
Refund for returned equipment
where does the refunded money go when the equipment is received cause i switched accounts with another family member in the house so I'm still on the account persay cause now I'm a member of their account so they are responsible for the bill now but i was in the past and just want to make sure i will be getting the money back for the device I'm returning as i need the money for the rest of the bills
XfinityChelseaB
Official Employee
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1.2K Messages
11 months ago
Hello @christi_ames, Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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