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Macuser4770
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Thursday, August 6th, 2026 7:56 PM

Reducing our Comcast/Xfinity monthly bill

Hello, is someone in Customer Service willing to assist me in finding the best promotions and discounts for our X1 TV & Internet? What offers are available starting in August, and how long do they last? I was told by someone in billing to check back in August to find the best deal for the TV & Internet packages we have. I don't think we should have to "downgrade" TV or our Internet packages. Please let me know. We have been with Comcast for 20+ years, and cannot believe that this is not a concern for Comcast. There has to be some flexibility on your end to reduce our monthly bill, which is in the $350+ range; we paid the other day. I am hoping Customer Service can help me find a solution to reduce our monthly bill. For 2 or more years, please? I have to contact Comcast/Xfinity every year to try to have our bill reduced. Thank you.

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XfinityJeniece

Official Employee

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4.2K Messages

1 hour ago

Hey there, @Macuser4770, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with finding the best promotion for your services. We truly appreciate your longtime loyalty to Xfinity. Can you please send us a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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