3 Messages
Reduce TV plan cost or I leave Xfinity after 21 years.
I am a loyal Diamond member (21 years with Xfinity) who has spent several frustrating hours on chat and phone calls with Xfinity support trying to reduce my Xfinity TV costs. I am a senior now on fixed income. I have been trying out YouTube TV which is about $30 a month cheaper than the legacy TV plan I currently have. I have been told that because I have a legacy plan even reducing to fewer channels will still cost me the same if not more. I was also told by one chat support person that I could eliminate the Landline/home phone which we don't need and save $30 a month. When I spoke by phone with another support person she told me that it isn't possible to just cancel the home phone line, I had to change TV plans, which would not save me anything. She also told me a supervisor would be calling me, but that never happened.
If you want to keep me as a customer, you need to get back to me right away with an offer that will save me a substantial amount, or I will be switching to another platform for TV and possibly internet. I look forward to hearing from you.
XfinityMarcus
Official Employee
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1.4K Messages
8 months ago
user_a1qhn5 thank you for using the Community Forums page to reach out today. I understand the importance of service expenses being in an affordable spot. We can definitely look into options that fit within your budget, please send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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BruceW
Gold Problem Solver
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26.3K Messages
8 months ago
There is no "Peer to peer chat" icon. The facility and the icon were renamed "Direct Messaging" over a year ago.
You need to be signed in to a https://forums.xfinity.com page to use Direct Messaging.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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