Redeeming free Peacock Premium

It says, "We’re sorry, your account isn’t eligible for this Peacock offer"

@user_xhniga

Thanks for checking, let's take a deeper look at your account so we can get this fixed for you.

 Please send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hey @user_2oq5gf. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Peacock Premium streaming subscription. Are you a new subscriber or been a subscribed for at least a few months already? What level of Xfinity Internet service do you currently subscribe to on your end? 

I am a 20+ year customer with Diamond membership level status.  I have both cable and internet.  I currently do not have a peacock premium subscription.  As an xfinity diamond level member, I was offered a free peacock premium subscription.  There is currently not an option on the rewards membership site to redeem a free peacock premium subscription.   On January 21, 2026 I received an e mail from xfinity detailing the new xfinity membership program with the perks of membership.  A free peacock premium subscription is supposed to be a perk of diamond level membership.  Thank you.

Thank you very much for the information @user_2oq5gf. When visiting https://www.xfinity.com/yoursubscriptions, do you see an option to activate the Peacock Premium subscription? Could you also try https://customer.xfinity.com/activate-peacock to see if you can redeem as well? Let us know what you see or if any error messages populate. 

When I click on the link for your subscriptions, I only have the option of signing up for a paid service. I try to click on your second link with activate Peacock, and it just is in a continual wait mode, I can never get it to connect to do anything.

Hey @user_ybrvi1, Thanks for visiting our official Xfinity Forums Community support page. We appreciate you attempting to use the links above. When signing in, are you using the Primary Xfinity ID? I believe only the primary would be able to have access to redeem the Xfinity Membership benefit for redemption. Could you also open the link within an InPrivate or Incognito mode to see if that helps with page loading? You can learn more by visiting our 'Open private or incognito windows in your web browser' support page.