Redeeming free Peacock Premium

It says, "We’re sorry, your account isn’t eligible for this Peacock offer"

@user_xhniga

Thanks for checking, let's take a deeper look at your account so we can get this fixed for you.

 Please send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message