Visitor
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2 Messages
Reconnect and bury outside wire
Hello,
On June 24th, the gas company cut my underground xfinity wire when working on the home next door. A temporary line is not possible because a tech can not get to the wire underground and the box is on the other side of the road. I have been told this would be resolved within 3 weeks. It is almost a month, nobody from the third party contract company will show and I have been out of internet/TV since June 24th. This is unacceptable. I work from home and this issue needs to be fixed asap. I have been a proud customer of xfinity for many years, boasting about the service/customer service however if this issue is not resolved soon, I do not want to be a loyal customer anymore with a company that is showing zero initiative to get my service fixed. I realize the wire cut was not xfinity’s issue to begin with, however, this issue can be fixed in a day. I do not understand why our ticket continues to get overlooked.
Thank you for any help in advance.
Community Best Answer
XfinityFrank
Official Employee
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2.4K Messages
11 months ago
Hi there, @user_b23lyu! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the long time without service. We can absolutely look into this line issue for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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user_b23lyu
Visitor
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2 Messages
10 months ago
This request has been completed and services restored
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