Skip to main content
user_pokt4m
1st Topic

Visitor

 • 

1 Message

09/23/2026 3:55 PM

Recent outagaes

I need to get a detailed list of all recent outages. There has been way too many outages for the amount of money i’m paying for service. For a while, it was happening almost every day for a few weeks. It’s very hard to get work done when I work from home and have no Internet service. I need to speak with somebody about getting reimbursement on my account or I will be switching service providers

Question

 • 

Updated 

15 hours ago

 • Edited

11

1

0

Oldest First
Selected Oldest First
XfinityAirelle

Official Employee

 • 

3.5K Messages

15 hours ago

 

user_pokt4m  Hi there! Our team would be happy to take a look into this for you. 
 
Can you please send us a direct message with your full name and service address, so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

0

0

forum icon

New to the Community?

Start Here