Visitor
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1 Message
Receiving "Your phone number has been removed" emails every month since May 1st
Every month I get an authenticated Xfinity email saying my phone number has been removed from my profile. However, I am not making changes, and when I check my account, the number is still there. This is concerning because I don't know if someone is trying to hack the account or if it's just a system bug. I want to make sure I don't ignore this notification if it ever happens for real.
I have attached the email below. The email headers along with SPF and DKIM validate, and the SIGNIN link in the email is not a phishing link, it's to: https://cmp.cws.xfinity.com/utility/tracking/tracking/ClickedUrl?targetId=REDACTED_KEY&serverId=c3po&templateId=87265d75-d987-45a6-a202-fa0288dfc28d&targetUrl=https://customer.xfinity.com/settings/xid
Can a mod or tech please assist?
The email is always from:
online.communications@alerts.comcast.net
The subject of the emails is always: "Your phone number has been removed"
The Text of the email is always:
Please provide a new phone number
Update your phone number using the sign in option below. Please note that you will need to sign in using your Xfinity ID and password as your prior phone number will no longer work as a username substitute. Adding a verified number ensures that we can contact you with any important communication regarding your services and makes proving your identity easier down the road.
XfinityJeff
Official Employee
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490 Messages
14 hours ago
Good morning @Brocktop, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting that message every month, that is definitely strange, especially if no changes are actually being made, but you have reached the right group that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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