Visitor
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2 Messages
Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages:
Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment.
I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet service, and have an Xfinity-issued XB8 modem. That is the only equipment I have and it's kind of still needed.
Please make the insanity stop.
XfinityJeff
Official Employee
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561 Messages
2 hours ago
Good morning @ghatchew, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting messages on the account that say you have unreturned equipment, I know that can be frustrating, but you have come to the right place for assistance. Have you had a chance to check the Xfinity app and see if there is equipment on the account that you no longer have?
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