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ghatchew
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2 Messages

Friday, January 16th, 2026 4:42 PM

Receiving Text Messages Constantly; Return UNUSED Equipment

I am at my wit's end.  How do I stop these text messages:

Hi, Xfinity here.  Please return your UNUSED Xfinity equipment.  This will reduce your monthly bill and protect the environment.

I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had.  I kept the Internet service, and have an Xfinity-issued XB8 modem.  That is the only equipment I have and it's kind of still needed.

Please make the insanity stop.

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2 hours ago

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XfinityJeff

Official Employee

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561 Messages

2 hours ago

Good morning @ghatchew, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting messages on the account that say you have unreturned equipment, I know that can be frustrating, but you have come to the right place for assistance. Have you had a chance to check the Xfinity app and see if there is equipment on the account that you no longer have?

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ghatchew

Visitor

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2 Messages

I have.  Nothing is listed under TV and Streaming.  Only the Xfinity Gateway device is listed under Internet, but that should be there.

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2 hours ago

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XfinityJeff

Official Employee

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561 Messages

Thank you for the information @ghatchew. Lets take a look at the account and we will see what's going on. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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