GM227314's profile

Regular Visitor


3 Messages

Thu, Dec 31, 2020 10:00 AM

Received Xfinity Order No. But No Order Confirmation



I am confused.  I clicked on "Change Plan' on my Xfinity Portal and picked a plan I needed.  I received an Xfinity Order Number immediately.  A few hours later the Xfinity Customer Service called & said the price in not available in their system and hung up.


I called the Xfinity Customer Service again.  The rep. told me to put in a Second Order into the system.  I did so & got a New Order Number immediately.  The rep. told me to talk with the Customer Solutions team.  I was on hold for more than an hour and the line got disconnected.


My frustration is why does Xfinity advertise prices on their OWN site which their OWN team cannot honor.  Has anyone amongst you been in this situation?  Is there any recourse avaialable?  


Accepted Solution


Official Employee


18.9K Messages

4 m ago



Apologies for the issue and the experience that you described above.


In reviewing your account I can see that you spoke with an agent earlier today. Was our agent able to assist completely? Do you still need support for this? 


Thanks for your patience. 

I am an Official Comcast Employee.
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