Visitor
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1 Message
Received email and voicemail about a cancellation I did not submit
Received email & voicemail from Xfinity to cancel services at my address immediately (today). Problem is, I never submitted a cancellation request.
I just need to confirm that my account and plans are unchanged and that someone hasn't hacked into my account because I work from home and really can't afford to lose internet. Please help.
XfinityArmand
Official Employee
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2.3K Messages
14 days ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_t5z0va! We're so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to check things out for you. So that we can get started, please feel free to shoot us a private message with your details. That way we can get a look at what is going on.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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