MyAccountXZ's profile

Visitor

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2 Messages

Sunday, August 21st, 2022 8:57 PM

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Received Comcast / Xfinity Scam Voicemail on Phone

I received the following voice message on my phone yesterday: "Hi there, I'm calling you from Comcast Xfinity to let you know that your existing account is qualify for 50% off in order to available discount kindly call us back at (redacted) from 8 AM to 5 PM pacific standard time thank you and have a great day." Due to the grammatical errors in the message and the fact that it's highly unlikely for me to get half off my bill, I did not call them back but thought you might want to know.

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Visitor

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2 Messages

8 months ago

I just received the same call myself. The number they called from was from Ventura, California but the number they said to call back was a (855) number. 

out of curiosity I called back and all of the automated recordings sound very well made, even says to press 1 for bill, 2 for another department, 3 for another department or press 0 for all other related calls.

even had some music and an automated record saying how many people are ahead of you, please wait patiently. 

Wait was about 2 minutes and they asked for me for my number which I offered, they already called me didn’t see a point in lying about that, and asked how much I’m currently paying. I answered I don’t know and they immediately hung up on me.

becareful everyone 

CCDevinC

Contributor

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473 Messages

Hi there! This is certainly not the experience we want for our valued members! Please report this to our Customer Security Assurance department. They will be able to handle this asap. Here is the website where you can report this. https://internetsecurity.xfinity.com/help/report-abuse Please let us know if there is anything else we could assist with.

I no longer work for Comcast. 

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