Hi there! If you received one of our packages that does not belong to you, you can take it to an Xfinity service center or UPS store to return it to us. We apologize for any inconvenience.
I received one as well. Xfinity can pick it up if you want, but I not going to make a special trip to return it. How do I make sure no one has used my address to set up service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAirelle
Official Employee
•
2.8K Messages
4 months ago
Hi there! If you received one of our packages that does not belong to you, you can take it to an Xfinity service center or UPS store to return it to us. We apologize for any inconvenience.
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user_1230ba
Visitor
•
1 Message
24 days ago
I received one as well. Xfinity can pick it up if you want, but I not going to make a special trip to return it. How do I make sure no one has used my address to set up service?
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