Visitor
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2 Messages
Received a new internet modem and didn’t ask for it.
Received a new internet modem and didn’t ask for it. Address was made out to Tony Tony at my address.
Visitor
•
2 Messages
Received a new internet modem and didn’t ask for it. Address was made out to Tony Tony at my address.
XfinityJeff
Official Employee
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59 Messages
2 days ago
Hello @user_3q72pi, and thank you for using Xfinity Forums to reach out to us today, I hope you are having an excellent Friday so far! I am sorry to hear that you received a modem that wasnt requested. You have reached the right team that can take a look at this issue and see why you might have recieved a modem addressed to someone else. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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