1 Message
Received a cancelation email, but I didn't request it
I received two emails today stating that my tv and voice service will be cancelled, but I did not request it.
Is my account being confused with another account?
1 Message
I received two emails today stating that my tv and voice service will be cancelled, but I did not request it.
Is my account being confused with another account?
Official Solution
XfinityAirelle
Official Employee
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2.6K Messages
2 years ago
Thank you for working with us today. You reached out due to receiving an email about a cancellation of service without placing thst order. Our awesome team was able to cancel that order, so you are no longer at risk of being disconnected. In the event that you run into any other issues or concerns, please author a new post. Have a great day!
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XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello @user_fkc4od! Thanks for taking the time to reach out on our Forums page. My team is here to support you, and we definitely want to get to the bottom of this account cancellation request. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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