1 Message
reasons for outages
In the past month we have experienced complete Xfinity outages (TV, internet, phone, etc.)- each in excess of 24 hours. Services is eventually restored, but no reasons are given for the outages that affect an entire community.
What is the reason for the outages?
EG
Expert
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108K Messages
6 days ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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1.4K Messages
6 days ago
Hey @user_j28yxg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service interruptions. While we would not have specific information on the service interruptions, we will be more than happy to review the status of the services with you.
How is everything working for you as of right now? Does the Xfinity App and Xfinity Status Center show there is an active service interruption taking place? You can quickly and easily check the status of the account and services by using your Xfinity ID to sign in to any of these resources.
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