REALLY slow internet speeds

I have the 2000mb plan, so 2gb and have been getting 5mbps for the speed. It's been like this for a couple of days now and have tried everything to get it back up to where it needs to be but no luck

Would appreciate any help at all <3

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XfinityThomasC

Official Employee

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2.1K Messages

2 months ago

Hello, @user_qg3yz9 sorry to hear you are having issues with your speed. Check out this support page for troubleshooting your connection. Were these results from a hardwired speed test or over Wi-Fi?

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user_qg3yz9

6 Messages

@XfinityThomasC it was through wifi, then went to my PC to run a test there and it's still super slow.

I've tried everything for troubleshooting and it's still just so slow 😭

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2 months ago

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user_qg3yz9

6 Messages

@XfinityThomasC that PC test was also through Ethernet

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2 months ago

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user_qg3yz9 I appreciate your help and you taking the time to check on the speed for me. Have you reset your modem recently? I recommend startings there, please remove both the power and coax connections for 10-15 seconds then plug back in. Please let me know if there is any improvement once you are back online.

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2 months ago

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user_qg3yz9

6 Messages

Hey it was working after responding to this, but now it's gotten worse. I was thinking of trying to replace the coax cable or something to see if it helps before paying 70-100$ on a tech to come out.

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6 hours ago

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Customer Service

user_qg3yz9

REALLY slow internet speeds

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