Q

Visitor

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1 Message

Tue, Apr 20, 2021 11:57 PM

Re-activating a seasonal account

How I reach someone live at Xfinity to re-activate internet service that was under a seasonal agreement (for a seasonal property)? I already have an active account but I can't find a phone number anywhere and do not live in the area full time to visit a local store. 

Responses

EG

Expert

 • 

86.7K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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139 Messages

24 d ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

 • 

22.3K Messages

24 d ago

"Search for Xfinity Support" won't work. Instead, to send a "Peer to peer chat" (Private) message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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