Visitor
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2 Messages
Re-Activate Peacock
Hello,
I am a new xfinity customer who had xfinity in the past. I am a platinum rewards member and I do not see the option to activate Peacock premium. From what I have read in other forums, something needs to be done on the backend to reset my status so I see the peacock activation in the rewards center. Could a xfinity employee assist please? I believe a direct message may be required. Thanks!
Accepted Solution
user_5vnmxl
Visitor
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2 Messages
8 months ago
To close the loop on the post, I was able to dm Xfinity support which created a ticket and support was able to resend me an email with the activation instructions. It wouldnt let me reactivate on my original peacock account , kept getting an error but when I created a new peacock account that worked. Posting this for others for reference.
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XfinityMarcus
Official Employee
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2.1K Messages
8 months ago
user_5vnmxl we can assist you with reactivating Peacock. Thank you for using the Xfinity Community Forum today, and for coming back to the Xfinity family! Congratulations on your service, can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messag
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