Reaching customer service

Is there a way to actually speak someone at Xfinity? I have been trying to 45 minutes. I’m stuck in a really bad AI circle.

Responses

Oldest First

Selected Oldest First

XfinityJeff

Official Employee

•

1.4K Messages

6 months ago

Good morning @user_jnuo2s, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. If you are wanting to talk to someone on the phone, the number to reach out to our support team is 1-800-266-2278, but we can also assist you here. What was the reason you are trying to speak to a rep?

2

0

U

user_jnuo2s

Visitor

•

2 Messages

@XfinityJeff

My internet has been dropping all weekend. This morning was the second time the app said there was an outage in my area. I was trying to find out two things. If there really was an outage, and how to get a credit on my bill.

Thank you for your respose.

Like

Reply

6 months ago

0

XfinityLinda

Official Employee

•

2.9K Messages

@user_jnuo2s We'll gladly assist with the service concerns. The Xfinity app is very accurate. Did you also get a text message notification? This would depend on your notification settings. You can also check here: https://www.xfinity.com/support/statusmap for service interruptions. How has your service been since this morning?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

6 months ago

0

Customer Service

user_jnuo2s

Reaching customer service

XfinityJeff

user_jnuo2s

XfinityLinda

New to the Community?