Reaching customer service

Is there a way to actually speak someone at Xfinity? I have been trying to 45 minutes. I’m stuck in a really bad AI circle.

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XfinityJeff

Official Employee

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922 Messages

11 hours ago

Good morning @user_jnuo2s, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. If you are wanting to talk to someone on the phone, the number to reach out to our support team is 1-800-266-2278, but we can also assist you here. What was the reason you are trying to speak to a rep?

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user_jnuo2s

Visitor

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2 Messages

@XfinityJeff

My internet has been dropping all weekend. This morning was the second time the app said there was an outage in my area. I was trying to find out two things. If there really was an outage, and how to get a credit on my bill.

Thank you for your respose.

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4 hours ago

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XfinityLinda

Official Employee

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2.5K Messages

@user_jnuo2s We'll gladly assist with the service concerns. The Xfinity app is very accurate. Did you also get a text message notification? This would depend on your notification settings. You can also check here: https://www.xfinity.com/support/statusmap for service interruptions. How has your service been since this morning?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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Customer Service

user_jnuo2s

Reaching customer service

XfinityJeff

user_jnuo2s

XfinityLinda

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