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user_5bnv3m
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Thursday, September 19th, 2024 4:37 PM

Reaching a live representative

I have been trying since 7:00 am to reach a live representative. I have 2 televisions in my home. One is working properly, and  one is not. They keep telling me that there is an outage. How can there be an outage when one television cable works?And the other one does not. The cable box has to be broken. I need to speak with somebody now. 

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14 days ago

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XfinityRaul

Official Employee

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1.6K Messages

2 months ago

@user_5bnv3m We’re aware of an issue affecting some customers’ secondary Xfinity TV Boxes and are working to restore service as quickly as possible. For now, you should be able to watch TV through your primary TV Box. You should also be able to stream content you subscribe to directly through the providers’ apps online and on your mobile devices. Or you can watch content you’ve already downloaded. We apologize for any inconvenience and thank you for your patience.

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user_3b2sty

1 Message

14 days ago

I need to make an appointment 

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XfinityFrank

Official Employee

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1K Messages

Hi there, @user_3b2sty! We would be happy to help with any issue you may be having! Could you please create a new post in the appropriate forum that matches the problem you're experiencing? Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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