RE:

Good morning, @user_0afd99, and thank you for reaching out through our Community Forums page with your concerns regarding porting your phone number. Porting a number can take some time based on the process, including to a different Xfinity account. It sounds like we're working on it, but I would be more than happy to take a look into this further with you.

To do so, please send us a Private Chat Message to ensure the integrity of your account. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.