Visitor
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1 Message
RE: Canceling Service but need phone number forwarded
good luck with xfinity altogether, I am still trying to port my phone that was with xfinity till i called last friday the 18th to have it moved husbands acct in same home differenet acct number its almost a week later, he has been paying for a land line on his acct but never had a phone . and we still have no phone week later , we are both elderly, cannot check on any online banking because cant receive calls at my number , it was promised to be working by today, now they are saying tomorrow , not good enough.
CCMacey
Gold Problem Solver
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541 Messages
4 years ago
Good morning, @user_0afd99, and thank you for reaching out through our Community Forums page with your concerns regarding porting your phone number. Porting a number can take some time based on the process, including to a different Xfinity account. It sounds like we're working on it, but I would be more than happy to take a look into this further with you.
To do so, please send us a Private Chat Message to ensure the integrity of your account. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.
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CCMacey
Gold Problem Solver
•
541 Messages
4 years ago
Good morning, @user_0afd99, and thank you for reaching out through our Community Forums page with your concerns regarding porting your phone number. Porting a number can take some time based on the process, including to a different Xfinity account. It sounds like we're working on it, but I would be more than happy to take a look into this further with you.
To do so, please send us a Private Chat Message to ensure the integrity of your account. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.
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