1 Message
RE: Xfinity assistant asked for SSN AND DOB
Well after I entered the info the chat window went blank. I called Xfinity, spoke with a nice guy out of Boston and he told me there was no such bundle on offer and I probably got scammed. From being logged into my xfinity account, asking a question about my bill, using the chat bot. I'll add that the most frustrating part is that you HAVE to go to chat 1st or call and get sent to a chat. We're expected to trust you thru trusted channels and end up scammed.
XfinityAmira
Official Employee
•
3.9K Messages
2 months ago
Hi @user_qencgq, thanks for reaching out to our Forums. It's unsettling to hear about the experience you had when reaching out to us over chat. This is never what we want for our customers, and we apologize for any inconvenience we caused you. We're a corporate team and would love to support you with any service needs on this platform. We can also double-check anything on your account if needed.
Please let us know if we can be of any assistance. Thank you!
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