Xfinity assistant asked for SSN AND DOB

Thank you for reaching out. I appreciate you alerting us and bringing it to our attention. There are times when we may request sensitive info. For example, we may need this information if you are shopping for Mobile offers. We do have a tool called iGuard, which allows you to enter your secure data, which is linked to our system. This method is implemented so you don't have to provide sensitive data within that chat to the agent. You can enter data into iGuard. iGuard will capture your info and send an alert to the agent once it is done. On our side, we don't see any of your info, which makes this a great method. We can only see once you completed the process. If you feel more comfortable, you could call Xfinity Mobile directly.