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user_7u5cva
1st Topic

7 Messages

Tuesday, December 3rd, 2024 12:45 AM

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Re: no whole home internet evaluation email received

I pay extra for Xfi complete I am supposed to get a whole home Internet evaluation and a pod if needed which it seems like I need one. Why haven't I heard anything from anyone since I moved in about this?

Question

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Updated 

5 months ago

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EG

Expert

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110.8K Messages

6 months ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChelseaB

Official Employee

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1.8K Messages

6 months ago

Hello @user_7u5cva, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You can find out more about your Xfinity xFi Complete – Whole Home WiFi Evaluation here and if the doesn't help, please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message

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user_7u5cva

7 Messages

I need someone to initiate the evaluation as I have lived here now for several months.

6 months ago

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user_7u5cva

7 Messages

I tried last night on someone else's message when you told him to send a direct message and now I'm trying again and I cannot find What you're referring to, because it only sends me to to customer service. 

6 months ago

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user_7u5cva

7 Messages

There is no chat icon on the top right side of my screen nor is there a bell icon. I assume you mean in this forum?  Nothing here.  And then when I go to Xfinity, it sends me to the Xfinity assistant, which is not a way to send a direct message. Why is everything so difficult?

6 months ago

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XfinityJorge

Official Employee

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2.2K Messages

Sorry for any confusion and let us share with you the detailed steps for you to DM us below. We are here to help and work together to make sure we help you get the in home evaluation going. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

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6 months ago

user_7u5cva

7 Messages

Thank you. This helped. It is not a direct message icon though but what looks like starting a new conversation icon or search bar then type in Xfinity support. Then it becomes direct.

6 months ago

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