C

Friday, September 8th, 2023 3:24 PM

Closed

RE: Guaranteed Appointment times

I live down Nelson branch road in Lesage West Virginia. A house two houses down from me has Xfinity Wi-Fi, but they never wired it up to extend the rest of the road, which is literally 3 more houses. I know these people personally, as I am one of them, and I know that we would pay the price for premium Xfinity Wi-Fi. I would like to speak with someone to figure out how these lines could be extended just three more houses down to cover all the homes down Nelson Branch.

This post was created from this comment on different post

Official Employee

 • 

1.4K Messages

10 months ago

Hey, @Carol_s57 . Thanks for the additional information. We'd be happy to check if we can make your location serviceable. Could you please send our team a Direct Message with your full name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

(edited)

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