U

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1 Message

Monday, June 19th, 2023 2:27 PM

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[Edited] Guaranteed Appointment times

We are without wifi and our last 5 appointments have been ignored by Comcast.  Each time they call with a "Guaranteed" appointment time.  I assume there legal obligation  supporting the use of the term "Guaranteed"  [Edited: "Solicitation"]

Valued Contributor

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406 Messages

1 year ago

I'm so sorry to hear about this situation, @user_31de58. I can look into your service concerns and try to turn this situation around for you. 

 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it. Thank you!

2 Messages

1 year ago

I live down Nelson branch road in Lesage West Virginia. A house two houses down from me has Xfinity Wi-Fi, but they never wired it up to extend the rest of the road, which is literally 3 more houses. I know these people personally, as I am one of them, and I know that we would pay the price for premium Xfinity Wi-Fi. I would like to speak with someone to figure out how these lines could be extended just three more houses down to cover all the homes down Nelson Branch.

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