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Re: Covid-19 bill extensions
I recently moved from the apartment downstairs into my current apartment, which once i looked at my bill, i was charged for installation when all the technician did was move some wires outside. When I initally got service and the guy actually had to climb a pole and drill into the wall, I wasn't charged a fee at all. I also just recently lost my job and I'm trying to see what opinions I have so that I can try to avoid getting disconnected. I have a 14 year old who is doing virtual school from home. I'm currently seeking work and I can't afford to not have any internet service. Any type of help is appreciated.
Thanks in advance.
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Accepted Solution
ComcastTeds
Official Employee
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18.9K Messages
4 m ago
@DatGuyWill
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back the installation charges and any late charges and reactivation fees recently incurred, plus an additional small credit for your loyalty.
I hope that helps in making the overall balance due by 1/12/2021 more manageable.
Those credits will post overnight and will be available to view in My Account.
Thanks for your patience and hang in there.
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