DatGuyWill's profile

New Poster

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1 Message

Tue, Dec 29, 2020 7:00 AM

Re: Covid-19 bill extensions

I recently moved from the apartment downstairs into my current apartment, which once i looked at my bill, i was charged for installation when all the technician did was move some wires outside. When I initally got service and the guy actually had to climb a pole and drill into the wall, I wasn't charged a fee at all. I also just recently lost my job and I'm trying to see what opinions I have so that I can try to avoid getting disconnected. I have a 14 year old who is doing virtual school from home. I'm currently seeking work and I can't afford to not have any internet service. Any type of help is appreciated.

Thanks in advance.

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Accepted Solution

ComcastTeds

Official Employee

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18.9K Messages

4 m ago

@DatGuyWill 

 

Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.

As a courtesy, I have credited back the installation charges and any late charges and reactivation fees recently incurred, plus an additional small credit for your loyalty.

 

I hope that helps in making the overall balance due by 1/12/2021 more manageable.

Those credits will post overnight and will be available to view in My Account.

Thanks for your patience and hang in there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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